RETURNS AND REFUNDS
We’re not happy unless you’re happy!
We are confident that you will love your purchase with us. If you don’t love it, its easy to make returns with our 30-day no-hassle money-back guarantee.
All items in your order are inspected and deemed to be in new condition by our warehouse and suppliers before your order is shipped. Please Contact Us within 14 days of the purchase date if you experience a package missing, damaged during shipment or an item that is defective, missing or incorrect.
If you are not 100% satisfied with your purchase, you have 30 days to return the item to us for an exchange or refund.
How do I return an item?
All items must have a return Merchandise Authorization (RMA) issued by customer service before being returned. To obtain your RMA please reach us by email at email@example.com or by calling our toll free customer care number 888-631-9798 (Mon.-Fri. 9am to 6pm PST).
Once you obtained your RMA, you will receive an email with instructions how to return the item to us. To qualify for a refund the item should be returned in its original packing in a salable condition within 30 days of the date you placed your order. We request you return your purchase freight pre-paid and fully insured to qualify for a full refund (excluding our shipping and handling costs.) Please use a carrier that offers tracking and insure your package for the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Items returned without original packaging or in an unsalable condition may incur a restocking fee of up to 25% of the item price or may not be accepted for refund.
Unless an item is defected or broken on delivery, shipping fees will not be returned. Returned items that were included in an order with free shipping will incur a flat shipping fee of $6.99 per order.
Please allow 7-10 business days for your return to be processed and refunded.
All items should be returned to:
229 North Route 303, Suite 107
Congers, NY 10920
100% BEST PRICE GUARANTEE
We're working hard to make sure we provide you with the best products, the best customer service and the best prices. We are pretty sure our prices are the best around, but if you do find a website that sells an identical product for less money - let us know and we'll MATCH THE PRICE!
Just send us the link to the page on the competitor's site, and we'll contact you after a short verification process to complete your purchase with Karma Kiss. This way, you can continue to enjoy the benefits of being a loyal Karma Kiss Customer, while still getting the best price out there.
We have only 4 simple rules to this service:
- The item must be identical (same SKU, same size, style, and color that it is on KarmaKiss.net), currently in stock and available for immediate purchase on the competitor's website.
- [Item price + shipping] at competitor's site must be lower than [item price + shipping] on KarmaKiss.net.
- 100% Best Price Guarantee applies to websites only.
- The website cannot be auction site, Ebay.com, Amazon.com and their affiliates.